How you'll make a difference

You will make a difference as a Senior Support Worker - Families Plus 5-18 by working alongside children and families, seeing the small steps of progress they make and helping them recognise how they have achieved that themselves. You will help families get to the point where they are able to do things by themselves, without the need for professional support.  

Here are some comments from parents who have been helped by Families Plus workers:

‘The work we’ve done with you means our daughter is communicating her feelings more easily than before, which is helping enormously.’

Current members of the Families Plus 5-18 team have said that the most rewarding aspects of their job are:

“When you have worked really hard to build a relationship and engage a family or young person, or even help them change their way of thinking and all of a sudden, they have a lightbulb moment and something changes”.  

“The Privilege of getting to know and support families at the most difficult times in their lives, to have the opportunity to build relationships with them and to be trusted with their personal and sensitive information.” 
This post is a limited term contract ending June 2022.
What will you be doing?   

  • You will carry out whole family assessments, providing advice and guidance to families, in order to establish plans where appropriate. You’ll ensure that services are effective, and supportive for families with children/young people aged 5-18 years old. 

  • Within the role you will review and monitor Early Help plans, responding to the changing of needs and renegotiating where appropriate in accordance with safeguarding procedures.

  • It is expected that you will provide support and mentoring to support workers, including those who are new to the team and those who are need of some support in a specific area of practice.  You may be required to contribute to or lead on an area of specialism within the team or across the wider preventative services. 

  • You will liaise and work with contacts from different sectors; including schools, health, social care and voluntary sector ensuring that communication is effective so knowledge and best practice is shared.

What we need from you

  • You will hold or be working towards a professional qualification e.g. degree, NVQ 4 or equivalent

  • You will have a willingness and ability to communicate and engage with a wide range of people which will require you to take time and patience on occasions.  

  • It is key that you have a good sense of judgement of when and how to support, empower, listen, facilitate learning, use humour, be empathic, challenge or even step back.

  • You must be resilient to be able to keep going despite knockbacks and frustrations and to hold the level of emotions displayed and the complexity of families.

How a career at South Gloucestershire Council is different

We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance. 
We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.  
We have invested in the technology and support to enable staff to work seamlessly from home so we can ensure we are keeping staff safe during Covid-19.  For those staff who may need to work in the office we have also ensured that our offices and hubs are Covid secure; and have measures in place such as one way systems, socially distanced work stations and hand sanitizer stations throughout our premises.   
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. 
  • We're building and shaping communities which people are proud of  
  • We're working with the most vulnerable in our community to help them achieve what they want in life
  • We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.    
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.  

We’re making a difference, be part of it!  
For more information, please contact Elli Drake, Practice Manager - South Team on 01454 866304 or email
Interviews to be held on 1st and 2nd July 2021.

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