How you'll make a difference

As a Technical Support Officer you will be responsible for providing efficient, responsive and high quality technical support to the Environment and Community Services Department - Safe Strong Communities.

This post is a limited term contract ending 31st March 2022.
 
What will you be doing?  
 
  • You will provide support to the Environmental Health department, responding to service and customer requests, queries, or complaints, seeing through queries and advising those involved of actions taken. 
  • This is a varied role, working within a busy, fast paced environment. You will be responsible for the logging of service requests and providing timely responses to both customers and colleagues.
  • In addition, you will also undertake the processing of other duties, such as Food Registration inspection logging and supporting the Safety Event group. You will be dealing with personal, and sometimes sensitive information and will be required to input this data precisely and accurately. 
  • You will work with both internal and external stakeholders, members of the public, local and parish councillors, applicants, licensees, developers, businesses and other organisations.
  • You will operate to established procedures and targets. 


What we need from you

  • You will hold a minimum qualification of NVQ level 3 (or equivalent qualification) including English and Maths, or you will hold equivalent relevant experience in administration or business support.
  • It is essential that you are well organised and able to plan your work efficiently.
  • You will demonstrate the ability to communicate effectively with service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face, taking minutes etc.
  • You will demonstrate practical skills and experience in using a range of IT packages with experience in using databases, including running standard reports, analysing data and presenting findings. 

How a career at South Gloucestershire Council is different

  • We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
  • We invest in the careers of our people and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work. 
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. 
 
  • We're building and shaping communities which people are proud of.
  • We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses. 
  • We’re providing essential services across our communities to ensure they are safe and well maintained. 
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.  

We’re making a difference, be part of it! 
 
For more information please contact Kayleigh Morris, Technical Support Team Leader on 01454 864135 or kayleigh.morris2@southglos.gov.uk.
 
 

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