How you'll make a difference

As an Information Support Officer you are a key point of contact between the Performance & Reporting Team and its customers. You will develop and maintain good working relationships with stakeholders and being proactive in working with frontline teams and managers.
You will be based in the  Education Data and Performance team and will be responsible for the collection, input, analysis, interpretation, manipulation and validation of departmental data and information, the production of departmental and statutory statistics, and for supporting teams to improve and achieve their performance and fulfil their responsibilities.   

What will you be doing?
  • You will be assisting in the collation and processing of data accurately to support the Council’s decision-making processes and to complete returns to Government departments.
  • You’ll provide advice to customers, contacts, external organisations and colleagues responding to queries, complaints and requests via telephone, email and online ticketing system, ensuring that they receive appropriate guidance about policies, procedures and processes.
  • Daily maintaining and updating information systems and databases along with completing administrative tasks to assigned projects ensuring written reports are complied, support is provided and records are accurate which will help to inform decision making. 
  • You’ll be testing new business processes, system developments, and working with colleagues to make any necessary improvements before the wider ‘roll – out’ to users.

What we need from you

  • You’ll have excellent organisation and communication skills.
  • You will have good ICT knowledge, including excel and business intelligence tools.
  • You will be confident in relationship building and being a point of contact in terms of triaging and responding to queries from other teams across the department.

How a career at South Gloucestershire Council is different

  • We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. 

  • We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.    

  • As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. 

  • We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.  
We're building and shaping communities which people are proud of 
We're working with the most vulnerable in our community to help them achieve what they want in life 
We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. 

We’re making a difference, be part of it! 
Salaries pro-rated to hours worked.
The days for this role will be Monday, Tuesday and Wednesday
For further information please contact Claire Conway, Performance & Data Manager (Education) ( or 01454 864463)

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