How you'll make a difference

As an Emergency Service Officer you will make a difference by coordinating a 24 hour rapid response service ensuring the efficient provision of emergency and urgent personal care welfare visits are made to South Gloucestershire residents. 
 

You will promote independence and deliver a high standard of personised care which will enable the residents to remain living independently in their own homes. 

Emergency Service Officer’s work to a rolling 4-week rota and get 1 week off in 4.

Weekday shifts are 16.30 to 22.15, Mondays to Thursdays. 16.00 to 22.15, Fridays.
Weekend shifts are 08.00 to 15.30 or 15.00 to 22.15 and are worked alternate. 

What will you be doing?   
 
  • You will review, assess, and implement emergency personal care packages for new and existing residents.
  • You will co-ordinate an immediate response to Telecare and Carer’s emergencies and you will be required to use you specialist knowledge, skills and experience to respond to complex situations.
  • You will need to assess service users with complex needs in emergency situations out of hours, and compile and implement short term care packages to be reviewed by the appropriate day time services. If un-met needs are identified during assessments or reviews with a service user, you will decide on the most appropriate response. 
  • You will also be responsible for ensuring that all responders in your team have a Care Certificate where necessary and that all are up to date with supervisions, team meetings and training.

What we need from you

  • You will hold a professional qualification e.g. Social Work degree, NVQ 4 or equivalent and have relevant experience in health and social care.
  • You will have knowledge of the relevant legislation, regulations and codes of practice
  • You will have knowledge of the processes and procedures of an emergency response team.
  • You will have clear and concise communication skills to build relationships and engage successfully with colleagues and service users.

Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post

From November 11th 2021, it a legal requirement for staff working in CQC registered care homes to be fully vaccinated against COVID-19, unless they have a medical exemption. This role requires you to be fully vaccinated against Covid-19. You will be asked to show proof of your vaccination status or medial exemption as part of our pre-employment checks.

How a career at South Gloucestershire Council is different

We invest in the careers of our people and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
 
What’s special here is the strength of the team ethos, the support and the training.   
 
We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
 
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.  
 
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.   
 
  • We're building and shaping communities which people are proud of 
  • We're working with the most vulnerable in our community to help them achieve what they want in life 
  • We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.   
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
 
We’re making a difference, be part of it!  
 
For more information, please contact Alison Woodbridge-Nash, Team Manager on 01454 864367 or email alison.woodbridge-nash@southglos.gov.uk.
 
Interviews scheduled for Monday 7th February 2022. 
 
 
 

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