How you'll make a difference

The iSEND Team makes a difference to the lives of children, young people and their families, who require support. You will be an integral part of a busy team that places the child, young person and their family at the heart of the service.

The team are currently hybrid working, mixture of working remotely at home and working in the office. Currently this is spending one day at our Badminton Road offices in Yate and the other four days working from home. This is subject to change.

What will you be doing?

You will collect information and maintain records or databases and also prepare documents and other materials for use within the team to a good, accurate standard.
As part of this role, you will provide customers with basic information ensuring that an effective courteous customer service is given and that problematic or complex issues are raised with senior staff.
You will be expected to support meetings, ensuring that minutes are taken, outcomes are recorded accurately and actions are chased.
You will be required to cover business support tasks, which includes data inputting, running simple standard reports, telephone answering, typing reports and other documentation as required.
You may be required to travel to other locations in South Gloucestershire.

What we need from you

You will have either NVQ2, equivalent level qualification or have similar level of relevant experience in administrative processes and procedures.
You will have good IT skills including knowledge of standard software packages, however you will be trained on bespoke software and databases.
You will have good organisational skills and have attention to detail, with an initiative to identify problems and raise them with senior colleagues as appropriate.
You will have good verbal and written communication skills and a focus on customer needs.

How a career at South Gloucestershire Council is different

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

What’s special here is the strength of the team ethos, the support and the training.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

We're building and shaping communities which people are proud of.
We're working with the most vulnerable in our community to help them achieve what they want in life.
We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

This is a limited term contract due to end 27 Sep 24.

Salary pro rated to hours worked.

For further information please contact Alison Beresford, [email protected]

Interviews will take place on 5th October 2023.

Job Description

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Panel Administrator - iSEND Team

How you'll make a difference

What we need from you

How a career at South Gloucestershire Council is different

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