How you'll make a difference

As a Feedback & Information Governance Officer in the Department for People, you will be helping to resolve the concerns of some of our most vulnerable residents. You will also provide a valuable service to our residents in responding to requests for information we hold about them. 
What will you be doing?
You will be part of a dedicated, supportive team providing advice and support to our residents and members of staff in relation to complaints and compliments.   At times you will also be involved in dealing with data breaches and information requests.

When required, you will assist in the development and management of an effective Departmental complaints procedure as required by Children’s Act 1989, Health and Social Care (Community Health and Standards) Act 2003 and other relevant legislation.
You will be responsible for the production and monitoring of performance management information relating to complaints received and investigated by the department.

Where appropriate, y
ou will help to deliver coaching to staff within the department who investigate and respond to complaints.

Daily, you will deal with enquiries from all customers (both internal and external) by telephone and through correspondence.

You will help the team carry out statutory surveys of adult care users and carers, including the collation, entering and submission to relevant bodies.

What we need from you

  • It is essential, that you have five GCSE's, including English Language
  • You will have relevant practical experience acquired through training and an understanding of relevant processes, procedures regulations and codes of practice. 
  • You will be able to build relationships and influence others based on knowledge of the service area. 
  • You will have good team working skills and show an ability to supervise staff to meet organisational objectives. 
  • You will be able to demonstrate numeracy and IT skills relevant to your own area. 
  • Ideally you may hold a relevant qualification e.g. NVQ 3, 2 A levels or equivalent qualification or equivalent relevant experience. 

How a career at South Gloucestershire Council is different

We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance. 
We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.  
As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities  
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. 
  • We're building and shaping communities which people are proud of.  
  • We're working with the most vulnerable in our community to help them achieve what they want in life.   
  • We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.    
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.   
We’re making a difference, be part of it!   
This position is offered as a limited term contract or secondment opportunity  for a period of 18 months.

If you are applying for this role on a secondment basis you must obtain your managers permission before applying.
For more information, please contact Rachel Hellen, Feedback and information Governance Manager  ([email protected] or 01454 865924)

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