How you'll make a difference

The covid pandemic has demonstrated the vital importance of providing expert care in the community and our Resilience services have been at the forefront of our effort to support residents.  In this responsible role, you will lead teams who are committed to delivering an excellent service over the coming months and to build resilience and drive best outcomes for residents as we emerge from the pandemic.
This role has day-to-day responsibility for managing, leading, organising and reviewing a range of adult social care services within South Gloucestershire.  You will be accountable for ensuring that the social care responsibilities of South Gloucestershire Council are implemented in accordance with the Care Act 2014 and the Care Quality Commission and you will be required to be the CQC registered manager.
This post is a 12 month limited term contract.
What will you be doing? 
  • You will act as the Registered Manager for the Resilience Team to provide management for:
    • Home to Decide – Where an individual is discharged home without a care and support plan, the service puts immediate care and support alongside close professional conversations to best plan long term care and support needs are met. 
    • Next Steps to Decide – Where an individual is discharged to one of five beds at Alexandra Way Residential Care Home without a care and support plan, the service provides intensive enablement opportunities alongside close Professional conversations to best plan long term care and support needs are met. 
    • Falls Service – A emergency response for adults who have fallen and do not require urgent medical assistance. The service offers a timely urgent response in a crisis to assist an individual to get up after a fall.  
    • Emergency Rapid Response - A 24-hour emergency response for adults in crisis which comprises of ensuring the provision of a rapid response to welfare and personal care emergencies relating to Telecare, personal care and carer’s referrals for adults living within South Gloucestershire. The team has three main functions:
      to provide personal care to adults who require emergency personal care support, to provide an emergency response to carers of adults during periods when the carer is not able to continue in their carer’s role and to provide an emergency 24/7 response to Telecare services users within South Gloucestershire. 
  • Responsible for the service, you will directly line manage a large team of emergency rapid response officers and Senior Practitioners, Emergency Service Officers, Occupational Therapists, Social Workers, Responders and Business Support Officers.
  • It will be your responsibility to provide day-to-day professional expertise to operational front line staff to deliver safe and effective services which comply with relevant legislation, you must keep up to date with legislation and developments within emergency social care and in relation to mental capacity legislation.
  • Part of this role will be assisting the service manager to oversee the budgets for the Resilience Team, ensuring accurate recording and ensuring the most cost effective use of available resources. To also achieve this, you will work with other agencies and providers to share information and develop services.
  • You will develop and support service planning, manage and monitor the effectiveness of service provision, ensuring processes and procedures are produced for specialist works across the care services. 
  • You will also undertake case management and reviews and will be required to be on call outside of normal working hours, providing telephone advice regarding Emergency Adult Care.

What we need from you

  • You will hold a recognised and relevant professional qualification e.g., Dips, CQSW, CSS, Diploma or Degree in Social Work or Occupational Therapy.
  • You will have substantive post qualification experience in a relevant setting such as Senior in a long-term social work team alongside evidence of on-going continuous professional development and a thorough knowledge of current legislation and practice relating to Adult Social Care services. 
  • Ideally you will be a Registered Manager with CQC or be willing to become one.
  • You must demonstrate specialist knowledge of the relevant services, including latest service developments, legislation, regulations, and codes of practice and using this you will ensure work of the team complies with guidance and relevant codes of practice.
  • It is essential that you have well developed interpersonal skills and be able to build positive relationships, lead, communicate, influence and negotiate with colleagues and partners.
  • You will have a good level of general IT skills and the ability to use, or be trained in the use of, appropriate specialist in-house software packages such as CM2000, Adult Information system.

How a career at South Gloucestershire Council is different

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.  
We have invested in the technology and support to enable staff to work seamlessly from home so we can ensure we are keeping staff safe during Covid-19.  For those staff who may need to work in the office we have also ensured that our offices and hubs are Covid secure; and have measures in place such as one way systems, socially distanced work stations and hand sanitizer stations throughout our premises.   
We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect. 
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.   
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.    
  • We're building and shaping communities which people are proud of   
  • We're working with the most vulnerable in our community to help them achieve what they want in life   
  • We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.  
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.   
We’re making a difference, be part of it! 
For more information, please contact Corrine Allen-Britten on 01454 866296 or email

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