How you'll make a difference

As an Emergency Service Officer you will make a difference by enabling residents to remain living independently in their own homes.

You will coordinate a rapid response service ensuring the efficient provision of emergency and urgent personal care welfare visits are made to South Gloucestershire residents, enabling them to remain living independently in their own homes.

What will you be doing?

You will review, assess, and implement emergency personal care packages for new and existing service users. Promoting independence and delivering a high standard of personalised care.
You will co-ordinate an immediate response to Telecare and Carer’s emergencies and you will be required to use you specialist knowledge, skills and experience to react to complex situations
You will need to assess service users with complex needs in emergency situations out of hours, and compile and implement short term care packages to be reviewed by the appropriate day time services. If un-met needs are identified during assessments or reviews with a service user, you will decide on the most appropriate action.
It will be your responsibility, for ensuring that all responders in your team have a Care Certificate where necessary and that all are up to date with supervisions, team meetings and training.

This is an out-of-hours post that works on the following four week rolling rota:

Monday – Thursday:	16.30 – 22.15
Friday:	16.00 – 22.00
Saturday, Sunday & Bank holidays:	0800 - 15.00 or 15.00 – 22.15

What we need from you

We require you to have a professional qualification in Health and social care to Diploma (level 5) or degree level.
You will have knowledge of the relevant legislation, regulations and codes of practice
You may also have knowledge of the processes and procedures of an emergency response team

Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.

You will be expected to travel throughout the authority and surrounding area so must have a full valid driving licence with regular access to a vehicle or have alternative appropriate means of travel.

How a career at South Gloucestershire Council is different

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.

As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.

We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

We're building and shaping communities which people are proud of
We're working with the most vulnerable in our community to help them achieve what they want in life
We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

Salary pro rated to hours worked.

Job Description

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Emergency Service Officer

How you'll make a difference

What we need from you

How a career at South Gloucestershire Council is different

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